Dallas, TX — Unifocus, the hospitality trade’s most full labor and operations platform, at the moment introduced the launch of its Workers Collaboration Suite— the newest in a set of dynamic options designed to eradicate the operational disconnects that sluggish groups down, integrating chat, cellular coaching, and AI-powered data right into a single, built-in expertise. SCS is a foundational launch inside the firm’s newly established Communications pillar.
“Hospitality is constructed on human connection—however the instruments we’ve given groups have too typically gotten in the best way,” mentioned Karie Kelly, CPTO at Unifocus. “This launch marks a turning level. It’s the beginning of a platform expertise that removes friction, reinforces individuals, and retains the main target the place it belongs: on service.”
The Workers Collaboration Suite Consists of:
- Chat – Actual-time messaging for lodge groups, embedded into the identical system they use to handle schedules, duties, and repair. Chat replaces radios and third-party apps with one thing higher: built-in communication that’s role-aware, property-specific, and safe.
- AskAI – A customizable, AI-powered assistant, AskAI delivers immediate solutions to SOP, coverage, and operational questions. Groups get what they want within the second—no paperwork, no guesswork.
- Coaching (LMS) – Structured onboarding and steady studying, assigned by function and accessible with out emails or classroom periods. Coaching is designed round actual lodge workflows—so employees be taught what they want, once they want it.
Optionally available Add-On:
- UAT Atmosphere – For enterprise-scale testing and validation.
The Finish of Patchwork Techniques
For many years, lodges have relied on a mixture of radios, clipboards, emails, and apps—every fixing one downside whereas creating others. The consequence? Friction. Between groups. Between methods. Between individuals and their work.
The Workers Collaboration Suite is Unifocus’ reply to that downside. It’s not simply new options—it’s connective tissue. And it’s constructed to work throughout the platform, layered immediately over the corporate’s Workforce Administration and Lodge Operations pillars.
“Communication isn’t only a operate,” mentioned Corey McCarthy, CMO at Unifocus. “It’s the area between individuals, between duties, and between methods. After we get it proper, every little thing flows. And when every little thing flows, hoteliers do their work higher, extra effectively – and extra profitably.”
Shaping the Way forward for Lodge Expertise
The launch follows the introduction of XiQ (ExperienceIQ), Unifocus’ newly rebuilt suggestions engine. Collectively, XiQ and Workers Collaboration type the inspiration of the Communications pillar—a long-term technique to unify the alerts, conversations, and workflows that outline hospitality.
The place different distributors provide standalone apps, Unifocus is designing one thing extra: a totally linked platform the place insights movement to the fitting place, individuals keep aligned in actual time, and know-how by no means distracts from the second—it helps it.
About Unifocus
Unifocus is the hospitality trade’s most full labor and operations platform, purpose-built to assist lodge groups run leaner, act sooner, and enhance each shift. With core pillars in Workforce Administration, Lodge Operations, and Communications, Unifocus connects planning, execution, and suggestions in a single seamless system.
Study extra at www.unifocus.com