Barcelona – In response to the quickly rising journey market and the rising demand for optimum visitor expertise in lodges, Shiji ReviewPro is proud to announce the launch of its Visitor Expertise Benchmark for the primary quarter of 2023.
Analyzing over 2 million opinions from 9,500 lodges in all areas, from Asia Pacific to the Americas, the report gives a complete snapshot of visitor experiences in 3 to 5-star lodges. This pioneering benchmark evaluation provides hoteliers priceless insights into visitor satisfaction developments and gives a comparative measure towards present trade requirements.
Key findings from the Q1 2023 report embrace:
- International Overview Index (GRI) elevated in Q1 2023, with 5-Star lodges outperforming different classes.
- The Asia Pacific area leads in overview quantity will increase, exhibiting a 69.1% progress from Q1 2022, to Q1 2023, although nonetheless under pre-pandemic ranges.
- Reserving.com dominates on-line opinions with a 43.5% share, adopted by Google and TripAdvisor.
- Regardless of Reserving.com’s excessive market share, its low supply index impacts total overview scores.
- Room and Worth indexes have been among the many lowest, whereas Location and Cleanliness indexes scored the best.
- TripAdvisor leads in positivity, Reserving.com in negativity, however 74.7% of opinions stay constructive.
- International lodges responded to 62.2% of opinions in Q1 2023, with five-star lodges main in responsiveness.
Understanding how one’s lodge is performing towards the worldwide or regional trade is the key of lots of the world’s greatest hoteliers. By publishing the worldwide benchmarks per area, we purpose to equip hoteliers with insights on how they will provide the most effective service. Those that prioritize high quality service are typically probably the most profitable. Michael Kessler, CEO of Shiji ReviewPro
The complete Benchmark report is out there free of charge to all subscribers. To learn the report, obtain right here.
About Shiji
Shiji Group gives software program options and companies for the hospitality, meals service, retail and leisure industries, starting from lodge administration options, to meals and beverage and retail methods, fee gateways, information administration, on-line distribution and extra. Based in 1998 as a community options supplier for lodges, Shiji Group right now contains 5,000 workers in 80+ subsidiaries and types, serving over 91,000 lodges, 200,000 eating places and 600,000 stores.
About Shiji Group
Shiji Group is a multi-national know-how firm that gives software program options and companies for enterprise corporations within the hospitality, meals service, retail and leisure industries, starting from hospitality know-how platform, lodge administration options, meals and beverage and retail methods, fee gateways, information administration, on-line distribution and extra. Based in 1998 as a community options supplier for lodges, Shiji Group right now contains over 5,000employees in 80+ subsidiaries and types in over 23 nations, serving greater than 91,000 lodges, 200,000 eating places and 600,000 stores.
For extra data go to: shijigroup.com.
Zoe Koumbouzi
Director of Product Advertising and marketing at Shiji Group