“What I like about Revinate Reservation Gross sales is every thing is correct there — each name, each visitor element, each perception. It’s good for monitoring progress and giving me the info I want to educate the workforce.”
Netta Avaraham-Katz, Reservation Supervisor, Mainsail Lodging & Improvement
About Mainsail Lodging & Improvement
Mainsail Lodging & Improvement is a Florida-based hospitality group that operates a set of distinctive unbiased and Marriott-branded properties. Not like many resort teams, Mainsail runs its personal in-house reservations workforce and inner reserving system — which means the expectations for service and gross sales efficiency are particularly excessive. Their brokers aren’t simply answering calls; they’re representing the model’s voice and bringing firsthand property data to each dialog. With a deep ardour for the visitor expertise and a powerful sense of possession, the workforce is dedicated to delivering high-touch service that drives direct income and builds lasting visitor relationships.
Mainsail Lodging & Improvement’s problem
To develop direct income and create a extra impactful visitor expertise, Mainsail Lodging & Improvement got down to rework its reservations workforce into assured, proactive sellers with the most effective expertise to help their efforts. With lots of their properties working below the Marriott flag, the place company usually default to reserving on-line, the voice channel needed to ship one thing extra — a personalised, high-touch expertise that might make calling in the popular choice. Hitting an bold income milestone meant going past conventional order-taking and empowering brokers to construct actual connections, uncover wants, and shut extra bookings by way of each inbound and outbound calls.
How Reservation Gross sales boosted income and visitor loyalty
To fulfill their income objectives and elevate the efficiency of their reservations workforce, Mainsail Lodging & Improvement applied Reservation Gross sales to convey construction, reporting, and real-time teaching into their day-to-day operations. The platform offers the workforce the instruments they should observe efficiency, optimize name dealing with, and create a constant, scalable coaching expertise. “It offers me every thing I want to educate in actual time, acknowledge wins, and assist the workforce develop — multi function place,” stated Netta Avaraham-Katz, Reservation Supervisor at Mainsail.
Revinate Reservation Gross sales additionally solves one of many greatest challenges for managers: staffing. With entry to detailed name quantity reviews and historic traits, Netta can confidently make data-driven choices about scheduling, guaranteeing the suitable protection on the proper instances. Whether or not it’s scaling again on slower days or ramping up forward of holidays, the platform gives the insights wanted to workers effectively with out sacrificing service.
Revinate’s help didn’t cease with the implementation of the answer. In truth, in January 2025, greater than 5 years after the model started utilizing the answer, Revinate’s Training workforce got here on-site for an in-person coaching session to assist brokers reset, refocus, and reenergize forward of the busy season. This session not solely bolstered finest practices but in addition launched new techniques in a enjoyable, motivational manner that retains the workforce engaged and assured on each name. Netta says, “It was such an amazing increase earlier than our peak season, we’ve determined to convey the Revinate workforce again each January.”
How Reservation Gross sales helped the workforce break gross sales data
With Reservation Gross sales in place, Mainsail Lodging & Improvement noticed measurable enhancements throughout efficiency, income, and workforce engagement. This February, simply weeks after the in-person coaching refresh, the reservations workforce delivered a record-breaking month, producing almost $1 million in income and exceeding their outbound gross sales objective by $80,000. Brokers grew to become extra assured, conversations extra strategic, and bookings extra frequent. Actual-time reporting and QA instruments gave management clear visibility into efficiency, enabling smarter staffing choices and focused teaching. Most significantly, the workforce embraced their function as income drivers, creating an elevated expertise that stored company calling in and reserving instantly.
Media Group
Media workforce | Revinate
+1 415 671 4703
Revinate, Inc.