Complimentary Registration Sponsored By Journey Outlook, Higher Expertise, and Observe Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced as we speak the subject for Doug Kennedy’s subsequent coaching webcast, which this month includes a hospitality theme: Bringing Out The Greatest In Our Friends Brings Out The Greatest In Ourselves, scheduled for Monday, June 12 from Midday – 12:40pm. REGISTER HERE
In accordance with Doug, “Most company don’t begin their day with the intention to complain, whine, and create battle. Nonetheless, the challenges alongside the best way can deliver out the worst aspect of even the nicest personalities.”
This KTN coaching webcast will assist your crew understand that when lofty expectations for the proper trip or enterprise journey meet the fact of as we speak’s disturbing journey experiences, company typically look like cranky, rude, impolite, or downright imply. Throughout these encounters, we within the hospitality business have two selections: be reactive and deal with others the best way they’re treating us or do all we will to “flip their vibe!”
This webcast additionally covers:
- Nurturing empathy by higher understanding company’ journey intentions.
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating constructive first impressions that set the tone for visitor experiences.
- Powering up your positivity.
Doug’s month-to-month sequence of stay webcast coaching occasions concentrate on matters associated to hospitality excellence, reservations, and resort group/occasion gross sales. In creating this sequence, Doug is drawing on content material from his on-site coaching applications and convention keynote shows, whereas additionally that includes the newest coaching techniques from his month-to-month lodging business coaching articles.
Those that register however can’t attend will obtain a hyperlink to view the recordings. The target market is anybody who’s fascinated about upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging business.
“We’re grateful to the generosity of our sponsors who’ve allowed us to supply complimentary admission,” stated Kennedy. “It takes a number of time to design, promote, and ship these occasions, and so we might usually cost at the very least $99 registration per particular person, however this sequence is now utterly free to all.”
Sponsors embrace: Journey Outlook, the one KTN Licensed name heart, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Observe Hospitality Software program, a TravelNet Answer, whose merchandise embrace a PMS and CRM.
Complimentary registration might be accessed at www.KTNwebcast.com Listed here are extra matters and dates scheduled thus far.
How Lodge Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
Though most accommodations are experiencing a rebound, this webcast is for good gross sales leaders who’re at all times seeking to generate extra income. Lately on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. Because of this, resort salespeople really feel spammed by inbound leads, whereas consumers really feel spammed by generic proposals. Throughout this webcast, Doug will tackle present challenges that resort salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 Tips on how to get it to do the three most vital issues a salesman wants it to do.
- Tips on how to handle the flood of inbound RFPs attributable to the digitalization of the resort gross sales course of.
- Placing the folks components again into the guts of gross sales processes.
- Utilizing a tech-for-touch strategy to higher join with callers.
- Proactive prospecting: analysis earlier than you attain out.
Reservations Gross sales: Keep in mind, Ring-Ring Means Cha-Ching!
Friday, August 18 (Midday EDT)
Good income and advertising and marketing leaders know that regardless of the longstanding rumors of its demise, the voice reservations (distribution) channel is alive and thriving. Vacation spot-type resorts, luxurious properties, trip rental businesses, and boutique accommodations all know this. Nonetheless, even at branded, select-service accommodations, the entrance desk affiliate will let you know there are many individuals who wish to communicate with somebody onsite. What’s extra, as we speak’s reservation lead is commonly disguised as “Hello, I’m purchasing on-line, and I simply have a fast query about…” On the opposite aspect of the motion, as we speak’s reservations (and entrance desk) workers are sometimes slowed down doing admin-type work, resembling checking on-line bookings, coming into rooming lists, answering in-app messages (in OTA’s), or researching cost points. All too typically, these incoming calls would possibly really feel like interruptions. On this webcast, Doug covers:
- Telephone calls are alternatives, not interruptions.
- The 4 the reason why as we speak’s pre-informed company nonetheless name earlier than reserving on-line.
- Key questions for beginning conversations with web shoppers who’ve known as so we will finish the dialog with a affirmation quantity. (Versus dropping the sale to an OTA or one other firm.)
- Utilizing a storytelling promoting strategy to promote the expertise and never simply lease beds.
- Securing the sale: major and secondary closing methods.
Prepare Your Crew To Use The Language of Hospitality
Monday, September 11 (Midday EDT)
Actually, the supposed service “fashion” is a bit completely different in response to every resort’s classification. For instance, “life-style” and a few “boutique” accommodations is likely to be striving for a extra genuine, real, and maybe even “hip” or “edgy” visitor expertise, whereas ultra-luxury accommodations would possibly attain for a extra conventional, formalized visitor communications fashion. It doesn’t matter what your model’s requirements are, changing these frequent phrases with phrases that higher convey the spirit of hospitality will assist create constructive emotional reactions, improve visitor satisfaction, and encourage constructive on-line critiques. On this webcast, Doug will evaluation generally heard phrases together with higher, extra heartfelt alternate options. Just a few of the various examples embrace changing:
- Checking in?
- Only one?
- I’ll need to examine on that for you.
- No downside.
- All we’ve got left is…
- Tips on how to say “no, we will’t” in a extra constructive means.
- Presenting charge fences in a means that minimizes objections.
For extra particulars, contact KTN at [email protected] or by cellphone (01) 954.533.9130 www.kennedytrainingnetwork.com
About Kennedy Coaching Community Inc.
KTN is the lodging and hospitality business’s finest supply for resort coaching applications and supportive companies in subject areas of resort gross sales, catering/occasion gross sales, resort reservations gross sales, and hospitality & visitor service excellence. KTN President Doug Kennedy has been a fixture on the lodging and tourism convention talking circuit for many years. Hoteliers worldwide learn his month-to-month resort, tourism and hospitality business gross sales coaching articles on this publication and elsewhere. Go to www.kennedytrainingnetwork.com or name (01) 954-533-9130.