CX is the abbreviation for buyer expertise. In some way, somebody determined X is a greater abbreviation for expertise than E is. Regardless, I’ve began seeing the X being utilized in different methods. For instance, there may be UX, or person expertise, which is the expertise the client has together with your services. Listed here are some others that you’ll have heard of:
- EX is to staff as CX is to prospects. The worker expertise is a crucial expertise to handle. What’s taking place on the within is felt by prospects on the skin.
- WX stands for internet expertise. What expertise do your prospects have together with your web site? The WX is an important a part of the UX.
- DX stands for digital expertise. That is what prospects expertise once they work together together with your firm on-line. This may very well be on an internet site, on the Web or with a bot. We should handle the DX if we wish our prospects to have a great CX.
These acquired my creativeness going, and I made a decision to share just a few others that I’ve give you:
- NX is for the nap expertise. That is the comfy place staff may take pleasure in a brief nap throughout a nerve-racking day.
- YX is for the yawn expertise. On a scale of 1 to 10, how doubtless are prospects and staff to yawn throughout a gathering or presentation?
- PX stands for the procrastination expertise, through which we charge our frustration when individuals don’t get issues accomplished on time.
- RX is presently acknowledged because the abbreviation for a prescription. It originates from the Latin phrase “recipe,” which means “to take,” as in a prescription. However, I’m assigning RX to the restroom expertise. After I was in search of workplace house, I all the time checked out the restroom to see how nicely it was maintained. I assumed in the event that they took excellent care of the restrooms, they might maintain the constructing.
You get the thought. The X’s—or experiences—in our lives may be labeled. Right here’s an task for you. What are the completely different experiences your prospects and staff have? Label them. Create an acronym. Have enjoyable with them. They usually don’t need to be simply two phrases. Like CXE, which stands for buyer expertise excuse, the explanation somebody didn’t ship a great CX.
When you give you these abbreviations, don’t use them together with your prospects except there may be an apparent cause to take action. Utilizing firm jargon, acronyms and abbreviations the client may not perceive may be irritating for them. Nonetheless, if there’s a enjoyable one which, when you clarify, will make your prospects smile, go forward and share. You’ll get a smile and your prospects will know that you’re pondering of them and all the time in search of methods to enhance their eXperience.
Shep Hyken is a customer support/CX professional, award-winning keynote speaker, and New York Instances bestselling creator. Be taught extra about Shep’s customer support and buyer expertise keynote speeches and his customer support coaching workshops at www.Hyken.com. Join with Shep on LinkedIn.