ATLANTA and MARKHAM, Ontario – 
It’s troublesome to think about that something could possibly be extra wonderful than 3.5 million Swarovski crystals adorning the partitions, ceilings, fireplaces and lighting fixtures at Glowing Hill Resort & Spa in Vernon, British Columbia. But, communication between visitors and workers on the European-style wellness retreat is shining even brighter, because of a latest integration partnership between Maestro PMS and PurpleCloud Applied sciences.
When the privately-owned resort opened its doorways in 2010, Maestro PMS was there to energy the property’s front-desk, spa, and sales-and-catering operations and supply modules to handle analytics, membership & spa, digital registration card, categorical check-out, reward card, Maestro OBE, SMS messaging, workorders, WebPro and yield administration. Then, the resort deployed the PurpleCloud Service Optimization Platform to extend productiveness and reduce labor prices, particularly within the housekeeping division. Quickly Maestro PMS and PurpleCloud teamed as much as join the 2 options with the objective of easing communication between the entrance desk and housekeeping to spice up visitor satisfaction and add extra transparency to the room-turn course of.
We knew from the onset that Maestro was the popular selection for property-management expertise. Their PMS is constructed particularly to handle the wants of impartial inns and luxurious resorts, and the corporate has a beyond-stellar fame for customer support. We started trying to find a technique to increase productiveness amongst our housekeepers and upkeep workers and make duties extra satisfying for everybody concerned. We in contrast many service-optimization options available in the market and located PurpleCloud to be probably the most person pleasant and environment friendly. It supplies fast visibility into worker productiveness, perception into developments, and the lacking transparency we had been on the lookout for in housekeeping.
As a result of Maestro PMS has an open API, we knew it might be straightforward for them to combine with PurpleCloud. The joint answer lets the entrance desk know the standing of every room within the make-ready and inspection course of and the way lengthy it will likely be earlier than the room is prepared for visitors. With the ability to share that data with individuals who have checked in and are ready to get into their rooms is important to their loyalty and satisfaction. The combination additionally supplies transparency into the workorder course of and whether or not or not duties have been accomplished or are nonetheless pending. The result’s a extra fulfilling workday for employees and a greater total expertise for visitors. Glorija Toplak, Glowing Hill Resort Assistant Common Supervisor
Quickly, Glowing Hill Resort will add the “gamification” characteristic of PurpleCloud. Gamification is a strategic strategy to enhancing a enterprise’ operations, effectivity, and employee satisfaction by drawing on pure inclination to finish duties that may be tracked and subsequently rewarded. For instance, when rooms are cleaned and prepared by a set time, affiliate room inspection scores enhance. As work orders are accomplished and reported in actual time, workers are audibly notified by way of their cell machine and reward factors are calculated and assigned. Managers can leverage the PurpleCloud level system to maintain observe of worker productiveness and convert factors to prizes.
The Housekeeping Module inside PurpleCloud tracks real-time check-ins and check-outs to create an environment friendly schedule primarily based on true clear occasions and shares that data with Maestro PMS. Along with Maestro, we’re eliminating inefficiencies in housekeeping and enhancing communications throughout the board. At this time Sparking Hill is detecting and managing early arrivals, late checkouts and stay-over providers higher by means of the joint platform. As soon as the property goes reside with gamification, it would maintain their staff members extra engaged, working effectively and feeling acknowledged. Over time this will increase job satisfaction and reduces turnover. Adria Levtchenko, PurpleCloud Co-Founder and CEO
Maestro’s integration to PurpleCloud Applied sciences showcases our dedication to serving to inns ship frictionless workers and visitor experiences. Again-of-house workers want the best instruments to do their jobs successfully and keep motivated, serving to to spice up morale and make their jobs extra fulfilling. Our business can not afford to disregard the important function these instruments play in worker satisfaction. By connecting Maestro PMS and PurpleCloud, we’re bringing inns into the digital age the place communication simply flows two methods. Workers are a lot happier, and in flip, visitors are too. Warren Dehan, president of Maestro PMS
Decadent Opulence
Glowing Hill Resort sits atop a secluded viewpoint between Lake Nation and Vernon within the Okanagan. The center of the resort is the 40,000-square-foot European-inspired KurSpa, which presents greater than 100 therapies and therapies, together with North America’s first Cryo Chilly Sauna (–110°C). The resort options 149 visitor rooms, a health heart, motion studio, serenity rooms, tearoom, uniquely themed steams and saunas space and the infinity pool with its stunning sweeping views of Okanagan Lake.
The resort additionally presents connoisseur eating within the PeakFine Restaurant, informal snacks within the espresso and wine bar lounge, Barrique & Java, and conventional Austrian fare within the latest addition to the property, the 435-year outdated Gerni’s Farmhouse, which was introduced over from Austria. There are many issues to do round Glowing Hill, together with 25km of mountain climbing trails to discover, wine, spirit and brewery excursions, {golfing}, biking, snowboarding, helicopter touring, water actions and far more.
About Purple Cloud Applied sciences
Headquartered in Atlanta, PurpleCloud Applied sciences is a privately held expertise firm that builds progressive software program options and knowledge analytics for the operations and administration of lodging entities, together with inns, resorts, and trip leases. The corporate’s PurpleCloud Service Optimization Platform might help lodge and resort operators obtain elevated productiveness and decreased labor prices particularly in housekeeping staffing, one of many largest price facilities in most lodge operations. PurpleCloud additionally supplies an enhanced buyer expertise; engaged and empowered workers; and next-generation evaluation of operations knowledge for inner technique growth. The expertise can be relevant for casinos and cruise strains.
About Maestro PMS
Maestro is the popular cloud hosted or on-premises All-In-One Net PMS answer for impartial inns, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s PCI licensed and EMV prepared enterprise system presents 20+ built-in modules on a single database together with touchless and cell apps to extend engagement, drive direct bookings, centralize operations; all whereas enabling a unified & seamless visitor journey from reserving to checkout and every part in between. For over 45 years Maestro’s Diamond Plus Service has offered unparalleled 24/7 help and schooling providers to maintain hospitality teams thriving and productive. Click on right here for extra data on Maestro PMS. Click on right here to get your free PMS Shopping for information.